Do you need an easy way to get more people involved in sharing ideas and in finding and solving problems?
Let’s talk about the C4 Card.
Every problem or every idea that a team member has is an opportunity for developing problem-solving skills. So this C4 Card System is first a skills- and people-development system, and second a system to solve problems.
The C4 card is designed to be the initial recording device for all the problems identified or exposed in the workplace. It is relatively simple and hopefully non-threatening, so that every employee would have, or develop, a high level of confidence that they can fill it out.
The C4 card is sufficient by itself for many smaller problems that employees experience, but still requires all four steps – Concern – Cause – Countermeasure – and Confirm. Since we are driving learning, and not just solving problems, it is essential that we require evaluation of countermeasures to reach those higher levels of learning for people.
The C4 card is also sufficient for use in an employee suggestion system, where we can capture their ideas, and assist them in analyzing, evaluating, and implementing those ideas themselves, while giving us a tool to keep track of all of them. For this, you simply start on the back, recording the idea in the Countermeasure box.
Many problems will be more significant and will require more resources to solve than the C4 card will support. A problem may be initially captured on the C4 card, but could quickly elevate to the next level, which brings us to the C4 worksheet.
Join me tomorrow and I’ll walk through the details of working through this card. It sounds like it will be very time consuming, and the first few times it may be. But the idea is to get better at these key skills so that we can blast through all the steps in the shortest possible time – Maybe as little as 10 or 15 minutes.
I’m David Veech and this is Elevate Your Performance.
Have a great day and I’ll see you tomorrow.