What To Do When Your Lean Guy Is A Concrete Head

Concrete head is an affectionate term applied by some old Japanese lean sensei to people in US companies who, though responsible for driving continuous improvement, were themselves resistant to change anything for any number of reasons.  I’ve run into this a few...

Trust – A Necessary Component To Stay Competitive

Without trust, organizations can’t function at a level required to remain competitive.  Those that don’t need to be competitive, like government agencies, are unable to deliver service as effectively because without trust, employees can’t do whatever they need to do...